Devices show as offline / connectivity issues with devices and servers

Incident Report for Teradek Core

Resolved

This issue has been resolved at 10:00 PM PST.

Posted Oct 04, 2022 - 01:39 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 04, 2022 - 01:37 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 03, 2022 - 22:52 PDT

Monitoring

The underlying issue has been identified and mitigated, and is the system is being monitored for stability,

Posted Oct 03, 2022 - 22:52 PDT

Investigating

Encoders, decoders and servers (Hyperion and Helios) may be unable to connect, or may have intermittent connectivity to the Core infrastructure and will show as offline in the Core web interface or apps.

This issue is currently under investigation by the engineering team.

Posted Oct 03, 2022 - 19:07 PDT

This incident affected: Core Application Servers and Cloud Streaming Servers.